Callen Jakymiw: Meeting #1 – Brainstorming Goal Ideas

Candidate: Callen Jakymiw

Related Goal: Callen Jakymiw: Improve daily operations for staff through clear standards and expectations.

I began by brainstorming tasks to create a solid foundation for my eventual goals. I did a thorough look at the concession area, cashier booth, and diving well to think of what we could improve. I found many missing components to make employees daily tasks easier such as reminders to be astute in counting the cash drawers and to wait for a manager, or a list of Ilforno hours to assist employees along with instructions for frozen pizza temperatures and timing. To achieve my goal, I plan to improve employees cleaning abilities by enhanced training (possibly creating videos) and a step-by-step cheat sheet to ensure consistency. Additionally, I would like to improve employee’s customer service skills by constant physical reminders such as visual support tools and suggested phrases to use with customers in unique situations. I plan to carry out a “concessions audit” with Jason similar to a supervised Timmy so I can understand what is expected from concession staff and feel confident in providing feedback.

Action items:

Work on first task: Create cleaning video