Candidate: Kevin S
Details
The biggest dilemma lifeguards and managers face on a day-to-day basis is dealing with unhappy patrons. A major part of the complaints and discrepancies is caused by the lack of consistent enforcement of pool rules. By universally enforcing rules, we erase possible hazardous behaviors while limiting patrons’ discontentment. As a guard, nothing is more frustrating when you take over a zone, and there is a kid blatantly violating a pool rule because the lifeguard either wasn’t familiar with the rule or was not confident enough to enforce it.
Related Tasks:
Kevin S Task 1: To promote consistent rule enforcement, I will create a Lifeguard Rule Test and have every staff member take it.
This helps leadership identify which staff members require better rule knowledge and gives lifeguards a self-reflection of their weaknesses
Was the task completed: Yes
Task evaluation:
Kevin S (Task): Plan Mentorship
Scheulde meetings and discuss what to do within them
Was the task completed: Yes
Task evaluation:
Kevin Sabau (Task 2): Create and multi-day in-service training plan
We developed the plan for the rules stations, 3 in-services, and the exercises can be repeated. We also talked about the steps that need to be taken when running these trainings. We will work on the details more in the next meeting, as well as reach out to outside employees to help train us. Making scenario cards and writing the baseline formula for the language guards that must be used with patrons.
Was the task completed: No
Task evaluation:
Related Meetings:
Meeting 1: Planned Mentorship Meetings
We choose the Main goal we’d be focusing on. Hope and I planned the dates to meet and laid out what should be accomplished during those meetings. We also discussed what we would be creating: a rule test and training plan for in-services.
Action items:
Meeting 2: Drafted and Finalized Lifeguarding Test
Wrote the test and perfected a final draft that staff members will be able to take. Completed an Answer Key for easy grading as well.
Action items:
Kevin Sabau (Meeting 3): Started Writing the Training plan
We outlined the plan for the rules stations, three in-service sessions, and repeatable exercises. We also discussed the necessary steps for conducting these trainings. In the next meeting, we’ll work on creating scenario cards and drafting the baseline script for the language staff should use when interacting with patrons
Action items:
Related Updates:
Information about the Goal
Kevin S arrived at their goal through a series of meetings and refinement. Learn how that process happened.
What should we improve?
The candidate chose items in the aquatics program and department to improve. Goals are broad targets that we will work towards. Every meeting and task done will be in service of that goal. Goals should be large enough to encompass many tasks. Goals may not be attainable. Goals are our guiding direction; our North Star.
Kevin S's brainstormed ideas:
Improve Patron and Lifeguard Interactions by promoting Rule Enforcement Consistency
Create better team bonding through staff-only (Non-lifeguard related) events
Generate more Deerspring Revenue by having patrons "event-nights"
Streamline Inventory logging and order at beginng of Season
Goal Evaluation:
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