Candidate: Jason Nieder
Related Goal: Jason Nieder: Improve the communication of information to employees regarding customer service responsibilities
Brainstorm
During the brainstorm process, I created as large of a list as possible of all the responsibilities of a cashier. I then turned those responsibilities into questions that could be asked on a form to test those responsibilities. Then, I created a mock google form of how the form could look. Jeff and I discussed the form and decided it should be more concise. So, I narrowed the list down from 12 questions to 6 questions and created the first draft of the form.
First Draft
Shown below is the first draft of the audit. The plan was for many of these to be printed out and filled out by hand during the audit process. After some discussion with Jeff and Samuel, I learned that the form would have to be online on Microsoft forms to make it the easiest to track responses, so I began on the final draft.
Final Draft
Then, I drafted a new form on Microsoft forms using the revised list and a ranking system. During a final revision discussion with Jeff and Samuel, we decided to change the responses to a text box and alter some of the questions. The form shown below is now on the home page of SharePoint.
